Support

We are a tiny studio and we read every message.

Something not working, or just have a question? Email us and we will get back to you as soon as we can.

Common questions

I bought a pack but it still shows as locked

Make sure you are signed in to the Apple Account you bought it with and that you are online. Then open the Rooms tab, tap the gear, and choose Restore Purchases. If it is still locked, email us with the pack name and the date of purchase.

I have a new iPhone. Do I need to buy my packs again?

No. Packs are one-time purchases tied to your Apple Account. Use Restore Purchases in Settings to unlock them again.

Where did my rooms go after reinstalling?

Rooms are stored on your device, so deleting the app removes them. They come back if you restore the device from a backup that included the app's data. Purchased packs can always be restored.

How do I move, rotate or remove furniture?

Tap an item to select it, then drag to move it. The toolbar under the selected item lets you rotate, recolour, duplicate or delete it. Drag on empty space to turn the room and pinch to zoom. Undo and redo are at the top of the editor.

How do I turn off the music?

Tap the gear on the Rooms tab. Music, sound effects and ambience each have their own switch. Zen Rooms also follows your silent switch.

How do refunds work?

All purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Does Zen Rooms collect my data?

No accounts, no ads, no analytics. The details are in our Privacy Policy.

Still stuck?

Email hello@tinyappstudio.io with your iPhone model and iOS version and we will help you out.